How to Make a Claim

If your vehicle’s body is damaged, CARSTAR can help.

CARSTAR is an MPI accredited repair shop and service centre in Winnipeg. That means if you’re a Manitoba driver with Autopac Insurance, we can help you assess damage on your vehicle, provide MPI estimates for Direct Repair eligible claims, and work with MPI to process the repair based on the MPI-approved estimate.

Accident Types that May be Eligible for Direct Repair

Direct Repair claims consist of collision claims that are considered drivable. There are restrictions that may limit eligibility. Please contact MPI on your claim to understand why.

Is your collision eligible for Direct Repair?
Contact Manitoba Public Insurance (MPI).

MPI Winnipeg: 204.985.7000 Outside Winnipeg/MB: 1.800.665.2410

How to Report a Claim

Follow these simple steps, and MPI will tell you if you’re eligible for an MPI Direct Repair claim.

Document the Event

If another vehicle was involved and damaged in the accident, take photos of both vehicles affected. Both drivers should exchange names, contact info, driver’s license numbers and license plate details. Note the date, time, location and collision details. Here is an MPI Accident Report you can use.

Report the Claim

Contact Manitoba Public Insurance (MPI) in Winnipeg to report the collision and find out if you're eligible for an MPI Direct Repair Claim. For out-of-province claims, visit MPI reporting.

CALL MPI: 1.800.665.2410

Contact CARSTAR

If you're eligible for MPI Direct Repair, call CARSTAR. Tell us your license plate number and MPI Claim number. As an MPI accredited repair shop with eligible Direct Repair locations, we can formally assess your vehicle’s damage, provide MPI with an estimate, and work with MPI to process the repair based on the MPI-approved estimate.

CALL CARSTAR: 204.818.9464